Search in the age of AI: from being found to being trusted

9–13 minutes

As digital marketing matured, SEO discussions were mostly about keywords. Teams analysed search volumes, built keyword lists, optimised pages and monitored rankings. It was believed if the right words appeared in the content, that was enough. If rankings improved and traffic increased, the strategy was successful.

For many businesses, SEO became a reliable source of commercial visibility, enquiries and pipeline support without spending constantly.

Traditional search involved short, keyword-focused queries. A user might search for “best CRM software in xx location” or “digital marketing agency in xx city”. Today, searches are far more specific. Instead of searching for “CRM software”, a business owner may ask: “Which CRM is best for a growing B2B company with a small sales team?”

People are searching in more conversational ways and getting answers rather than link results. Google’s AI Overviews are summarising answers directly within search results rather than giving a list of links. Voice search has impacted search too. When people stop typing and start asking questions, natural language comes into play, queries are around a specific need or problem.

Longer, question-based searches and conversational queries continue to grow, reflecting people search the way they speak. As this becomes common, marketers need to think more about the questions audiences are asking. A page that genuinely answers a user’s question is more valuable than one that simply includes target keywords multiple times. Search engines are becoming better at recognising this distinction.

In B2B contexts, the implications are significant because buying decisions involve many stakeholders, extended research phases and a growing tendency to use AI tools to shortlist, compare and evaluate options before any direct outreach is made. A business that appears credible, specific and authoritative in AI-generated research summaries gets a headstart in influencing a buying decision. This invisible early impact on the B2B buying journey is becoming one of the most important places for a brand to be well represented.

During one of our enterprise website audit projects, we significantly reduced the number of pages and as we reviewed them, we realised many of the keywords reflected our internal verbiage rather than our audience’s language. Instead of forcing more of our keywords into the content, we rewrote key pages using simpler language while carefully introducing our terminology where it really added value. It taught us that effective SEO isn’t only about helping search engines understand your content. It’s about helping people understand it first.

Marketers need to rewire their search measurement plans because visibility, brand recognition and influence can now occur before a website visit takes place. A prospect could read an AI-generated summary, see a brand referenced as a trusted source and move on without clicking.

  • SEO focuses on helping content perform well within search engines.
  • AEO focuses on helping content answer questions clearly and directly so it can be surfaced by answer engines, voice assistants and AI-powered search experiences.
  • GEO focuses on helping content be understood, referenced and surfaced within AI-generated responses.

Consider a professional services firm advising on ESG compliance. Under a traditional SEO approach, they might target keywords such as “ESG reporting requirements” and produce a page optimised around those terms. Under AEO, they would structure the information to directly answer questions like “What are UK companies required to report under ESG frameworks?” Under GEO, the goal is to ensure that when a search is made to outline ESG compliance guidance, the content is credible, well-structured and specific enough to be referenced as a source.

Search engines are becoming better at understanding relationships between people, brands, products and topics, rather than simply matching keywords. For example, Google connects HubSpot, CRM software and marketing automation as related concepts, thus understanding context.

The uncomfortable truth for many marketing teams of big companies is that their content archive is working against them. They have been publishing for a long time and now have hundreds of pages which say similar things in different ways. Search engines and AI systems recognise this issue. Consolidating, improving and in some cases simply removing content is now a legitimate and effective strategy than continuing to publish. It is a harder internal case to make though.

AI-generated responses are not always trusted. Research shows that users apply more scrutiny to AI summaries of high-stakes topics like financial decisions, health, legal guidance and professional services. In these categories, being referenced by AI is not enough. The underlying information still needs to demonstrate rigour, cite evidence and reflect true expertise. Organisations that assume GEO is simply about being included in AI answers are missing the point. The question is not just whether your content is surfaced, it is whether the AI excerpt inspires enough confidence for someone to take the next step.

For many years, content strategies focused on scale — more articles, more keywords and more pages. That approach got results when search engines were about matching words to queries. A business could publish dozens of keyword-focused blog posts and see results.

Now, the emphasis is shifting towards quality, credibility and expertise. Google’s E-E-A-T framework (Experience, Expertise, Authoritativeness and Trustworthiness) reflects this evolution. While E-E-A-T is not a direct ranking factor, it provides a useful lens to analyse what search engines value.

marketing-dashboard

Google prioritises resources written by people who really know what they are talking about rather than the ones written primarily to target keywords. We’ve also found that some of the best-performing thought leaderships aren’t necessarily targeting the highest-volume keywords. They’re the ones answering questions (such as below) which matter not only to search engines but also to AI systems which get their answers from existing sources.

  • Can the content demonstrate first-hand experience?
  • Is it written by someone who gets the topic?
  • Does it provide original insight?
  • Can users trust the information?

As generative search becomes more common, authority becomes more important. This creates an opportunity for organisations with actual knowledge. Rather than producing larger volumes of materials, marketers can achieve better results by creating fewer pieces which offer deeper insight, stronger evidence and clearer perspectives.

One lesson we’ve learnt from developing thought leadership is useful ideas rarely come from following trends. They usually come from paying attention to recurring questions clients ask and the problems their teams are trying to solve.

The instinct to publish more content with respect to the changing search environment is counterproductive. It reflects a search model which is fading — one where volume, frequency and keyword coverage drove results. The brands that respond to AI search by pushing their publishing schedules are likely to find diminishing returns. But those that pause, audit what they already have and put effort where genuine expertise exists will have a stronger strategic position.

search-seo

If we were reviewing content now, we would spend less time growing keyword lists. Most businesses already have more content than they need. What they often lack is clarity, depth and evidence of expertise.

1. Review content through the lens of intentThink about the questions audiences have and whether existing content answers those. Avoid keyword stuffing at the expense of clarity.
2. Focus on building topical authorityShowcase depth and expertise in a subject rather than producing disconnected content around isolated keywords.
3. Improve content structureAdd clear headings, concise summaries and direct answers to help users and AI understand information effectively.
4. Invest in expertiseTake help from subject matter experts and thought leaders to write credible content.
5. Broaden how search performance is measuredExpand measurement to include visibility, authority, brand mentions and influence.

Two internal challenges appear in GEO and AEO conversations. The first is organisational readiness. Thought leadership cannot be manufactured by a content marketing team working in isolation. It requires senior people and subject matter experts to share what they know and put their name to a point of view. For many organisations, that is a culture question than a marketing one. The second is recruitment. Marketing leaders need people who can connect search, content, AI, audience insight and brand authority and that candidate pool is thin. Businesses either need to look at skill expansion or wait and watch for the right candidate to appear.

Our thinking

Explore our latest insights, guides and perspectives on digital marketing, AI innovation and human-centered strategy to navigate the evolving marketing landscape.

Let’s talk